1. Currently we do not provide any form of refunds, cashback or buy back options.
Terms & Conditions: General
1. Refund of cash is subject to final discretion of Al Masroor Jewellers LLC management and may be altered at any time without prior notice.
2. Full value exchange, during the allotted time period, is applicable only if the product is returned in good condition with the invoice and original certificate.
3. No exchange will be applicable for Free Gifts given along with the purchase during promotions.
4. All local taxes or duties (if any) must be borne by the customer.
5. Free repair will be provided however wear & tear and replacement of stones will be applicable on a chargeable basis.
Terms & Conditions: Watches
1. No refund.
2. Exchange is possible within 7 days at invoice value.
3. Exchange policy is applicable only if the watch is returned in good condition with the original invoice and the tags are intact.
4. 1 year warranty provided against all manufacturing defects of the watch.